Your privacy matters.

RMB&Co is the trading name of Reduce My Bills Ltd, a company providing managed procurement, commercial management and business support services throughout the United Kingdom.

For the purposes of UK GDPR, Reduce My Bills Ltd is the Data Controller where we determine the purposes and means of processing your personal information. In certain circumstances, where we process information solely on behalf of our clients, we act as a Data Processor.

Company details, including our registered office, company registration number and ICO registration details, are available upon request or via our website.

Depending on the services you receive, we may collect and process the following categories of personal information:

Identity Information

• Name
• Job title
• Company name
• Business address
• Date of birth (where required)
• Identification documents where legally necessary

Contact Information

• Telephone numbers
• Email addresses
• Postal addresses

Financial Information

• Billing information
• Bank account details
• Payment history
• VAT information
• Credit information where required

Contract Information

• Supplier contracts
• Renewal dates
• Procurement documentation
• Utility consumption data
• Supplier correspondence
• Service agreements

Technical Information

• IP address
• Browser type
• Device identifiers
• Operating system
• Website usage statistics
• Cookie preferences

Communications

• Emails
• Telephone calls
• Meeting notes
• Support enquiries
• Consultation records

Claims Information

Where we provide Commercial Redress or Claims Management services, we may also collect historical supplier contracts, utility invoices, Letters of Authority, legal documentation, settlement information and supporting evidence provided by clients.

Information may be collected:

• Directly from you
• Through our website
• Via our client portal
• During consultations
• During procurement exercises
• Through supplier engagement
• From publicly available sources
• From professional advisers acting on your behalf
• From third-party service providers where appropriate

We only process personal information where there is a lawful basis for doing so. Our lawful bases include:

• Performance of a Contract
• Legitimate Interests
• Legal Obligation
• Consent (where required)

We use personal information to:

• Deliver our services
• Obtain quotations
• Negotiate supplier contracts
• Manage supplier relationships
• Administer client accounts
• Process invoices
• Manage commercial claims
• Respond to enquiries
• Improve our services
• Meet legal and regulatory obligations
• Protect our legitimate business interests

We will never sell your personal information to third parties.

Where necessary, we may share information with carefully selected third parties including:

• Utility suppliers
• Waste contractors
• Telecommunications providers
• Merchant service providers
• Linen providers
• Facilities Management providers
• Payroll providers
• HR advisers
• Solicitors
• Barristers
• Insurance providers
• Software providers
• Cloud hosting providers
• CRM providers
• Payment processors
• Professional advisers
• Regulatory authorities where required by law

All third parties are required to process your information securely and only for the purposes instructed.

Our website uses cookies and similar technologies to improve your browsing experience and understand how our website is used.

These may include:

• Essential Cookies
• Functional Cookies
• Analytics Cookies
• Performance Cookies
• Marketing Cookies (where consent has been provided)

You can manage your cookie preferences at any time using our Cookie Settings.

We employ appropriate technical and organisational measures to safeguard personal information. These include:

• Secure cloud hosting
• Multi-factor authentication
• Encryption
• Firewalls
• Access controls
• Regular security monitoring
• Staff training
• Secure document management

Although no online system can ever be guaranteed completely secure, we continually review our security measures to minimise risk.

We only retain information for as long as necessary. Typical retention periods include:

Where legislation requires longer retention periods, those requirements will take precedence.

Under UK GDPR you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion where appropriate
• Restrict processing
• Object to processing
• Receive a copy of your information
• Withdraw consent where processing relies upon consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

We aim to respond to all requests within one calendar month.

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to maintain the same level of protection required under UK GDPR.

RMB&Co may utilise approved artificial intelligence technologies to improve operational efficiency, document preparation and service delivery.

Where AI-assisted technologies are used, appropriate human oversight remains in place and personal information is only processed using secure systems that comply with applicable data protection requirements.

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

The latest version will always be available on our website.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).